SHIPPING FEES & DELIVERY TIMES
We ship worldwide from our studio in Barcelona, Spain. All Nebula Lab kimonos are handmade and produced to order, meaning your garment is created specifically after the purchase is confirmed. Production typically takes 5–10 working days. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery costs and estimated shipping times vary depending on the destination:
SPAIN
Free shipping (Shipping to the Canary Islands, Ceuta, and Melilla is not available.)
Delivery time: 1–3 working days
EUROPE (EU Countries)
Shipping cost: 12 €
Delivery time: 3–7 working days
UNITED KINGDOM & SWITZERLAND
Estimated cost: 25€
Delivery time: 4–8 working days
Duties and import taxes may apply upon delivery.
UNITED STATES & CANADA
Estimated cost: 35€ (DHL Express)
Delivery time: 3–7 working days
Duties and import taxes may apply upon delivery.
ASIA (Japan, China, Singapore, South Korea, etc.)
Estimated cost: 40€ (DHL Express)
Delivery time: 4–10 working days
Duties and import taxes may apply upon delivery.
AUSTRALIA & NEW ZEALAND
Estimated cost: 45€ (DHL Express)
Delivery time: 6–12 working days
Duties and import taxes may apply upon delivery.
LATIN AMERICA (Mexico, Brazil, Argentina, etc.)
Estimated cost: 40€ (DHL Express)
Delivery time: 5–12 working days
Duties and import taxes may apply upon delivery.
REST OF THE WORLD
Prices calculated at checkout depending on location.
CUSTOMS, DUTIES & IMPORT TAXES
For orders shipped outside the European Union, customs fees, VAT, duties, or import taxes may apply upon delivery. These charges are determined by your country and are the customer’s responsibility.
If you are unsure about taxes in your country, we recommend checking local import rules before placing your order.
DELIVERY ISSUES
Once an order has shipped, delivery times may vary due to customs processing, local logistics, or carrier delays. If your order is delayed or you need assistance, you may contact us with your order number and tracking code.
If the shipping address provided is incorrect and the parcel returns to us, the customer will be responsible for the cost of reshipping.
If you need additional support, please contact us at our customer email: info.nebulalab@gmail.com